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Ednetics CompleteCare™
When you choose Ednetics CompleteCare™, our comprehensive support program, you secure a team of technology specialists to be there when you need them. We have experts in Windows, Macintosh, and network configuration (to name a few) who are in constant contact with each other. We take their combined expertise and make it available to you through Ednetics CompleteCare™. Please contact your local account manager for more information.

• unlimited phone support
• unlimited email support
• guaranteed response times
• discounted onsite support
• unlimited remote support
• preventive maintenance
• continuous system optimization
• software updates
• reduced hourly rates
• technology planning
• infrastructure upgrade assessment
• systems upgrade assessment

Ednetics NetCare™
Whether you add Ednetics NetCare™ to your network installation or use it to support an existing network you will have access to our customer-friendly network support services. Ednetics NetCare™ is specialized care provides expert coverage for networks. Ednetics NetCare™ was created for people who want to insure that they have the support when they need it.

Ednetics ServerCare™
When support for you server is mission-critical, Ednetics ServerCare™ is the perfect fit. You will have access to our expert team of engineers for server support. Ednetics ServerCare™ keeps your server operating at peak performance with features such as preventive maintenance and remote monitoring. If server stability is important to your institution, then Ednetics ServerCare™ is a great choice.

onsite hourly
One of the core concepts at Ednetics is that we help our customers in the amount that they want. For our customers who just need a little bit of help, we have hourly services. Our hourly services include:

• onsite support
• troubleshooting
• technology planning

phone & email
One of the most used features of the Ednetics CompleteCare™ is the unlimited phone and email support. This includes all of the approved systems inside of your Ednetics CompleteCare™ agreement. Our customers appreciate the generous access to expert technical staff and the ease of budgeting.

remote
Using the latest remote access software, sometimes we can remedy your computer problems from here. Ednetics remote support is the quickest way to bring your support issue to resolution.

preventive maintenance
Another Ednetics CompleteCare™ option is preventative maintenance. Support staff will perform preventative maintenance on specified workstations and servers at a specified interval. This repairs many problems before they are apparent to the user.

• Tracking of all free updates for standard software owned and used by client
• Testing and installation of approved, free updates for software owned and used by the client
• Inspection and repair of hard drive corruption on all workstations and servers
• Verify backup systems are functioning properly (If applicable)
• Verify virus protection systems are functioning properly (If applicable)
• Maintain operational conformity of all workstations

technology planning
Under the Ednetics support program we will provide technology-planning assistance for the continued development and maintenance of your institution’s technology. This is included as a part of the Ednetics CompleteCare™ program at no extra cost. Your account manager will make sure that you have all of the most recent information and product recommendation based on his/her knowledge of your set up. With all of the options to choose from, we’ll help you weigh the pros and cons of your choices and help your school to realize it’s technology goals.

reduced hourly rates
Another very practical reason to participate in the Ednetics CompleteCare™ program is the reduced hourly rate. You’ll receive a significant discount from our regular rate and you will also be notified of sales and special promotions.




e-mail info@ednetics.com or call 1-888-809-4609 8AM-5PM PST
© 2004 Ednetics, Inc. all rights reserved
 
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